BoxPoint – Beginning with the use of the services

Introduction to BoxPoint

BoxPoint is logistics-the mediation service that allows users to Bosnia and Herzegovina to purchase from an american online store perform simple, fast and safe. The user gets a personal address in the U.S., which can order products from almost all online stores that don't supply directly in BiH. We'll take Your packages, process them and organize delivery to Your doorstep.

How BoxPoint works?

After registration, you get the address of our warehouse in the UNITED states. When you order a product from any online store, enter that address as your ‘shipping address’. When the shipment arrives, you will be notified on your profile page. At will you can ask for additional services such as photography, check safety or security. Then form a shipment and you choose when and how to get the same delivered in BiH.

Advantages and benefits

– Purchases from hundreds of online stores that don't supply the I
– Lower prices of the products and the general offer
– Transparent tracking shipments
– Flexible delivery and additional services
– Options combining multiple packages in one shipment
– Fast and professional customer support

The services that we offer

BoxPoint offers the following services:
– The reception and storage of shipments in the USA
– Photographing the contents of packages (on request)
– Check the functionality of the product
– Combining multiple shipments
– Declaration for customs
– Insurance of shipments
– Courier delivery within the I
– Services purchases to Your name (Personal Shopper)

What is a Personal Shopper?

Personal Shopper is a service in which BoxPoint, per Your request, performs the shopping for You. Used in cases when the store doesn't accept Your card or if you just want someone else to finish the order for You. Services will be charged 10% of the value of orders (a minimum of 10 USD) or 20% for more complex/nietzsche store (minimum 20 USD).

What is BoxPoint VIP?

BoxPoint VIP service is designed for our loyal customers who want additional benefits and priority processing. VIP members receive:
– Priority processing shipments
– Free additional photos
– Special discounts on certain services
– Exclusive action and promo offers
For more information and the conditions of access to a VIP status, please contact our team for support.

Registration and user account

How to create an account?

Registration on the BoxPoint platform is simple. Visit our website, click on the button "Registration", please enter your email address and password, and you accept the terms of use. After successful registration, you will have access to your user profile and personal address in the U.S. that you will use during online shopping.

How it looks like the user profile?

Your profile page is the central place for managing all the packages and orders. Through the annual review section you can track the status of shipments, manage additional services, create packages, review transactions and access to your address in UNITED states. The system is intuitive and tailored to users of all levels of experience.

Navigation by sections profiles

• It is expected – shipments that were announced, but have not yet arrived in the warehouse.
• Storage NOW – the shipments that have arrived and are ready for processing.
• Sent – shipments that have left the warehouse and in transit to I.
• Betrayed – the shipments are delivered or downloaded.
• Transactions – records of all payments, expenses and balances in the account.

Change passwords / deactivation orders

In the settings of orders you can change the password at any time. If you want to deactivate the account, it is necessary to contact customer support. Deaktivacijom get access to the data and makes it impossible to continue the use of BoxPoint services.

System to return the money

In case the order is not realized, or shipment is not delivered, you can request the return of funds. The return is done in the form of a credit on Your BoxPoint user account, which you can use for the next order. To start the process, please contact customer support with the number of orders and the reason for the request.

BoxPoint – Purchasing and ordering

Buying from online stores – the guide

Purchase over BoxPoint service begins with the selection of products in the online store. When order, please enter your BoxPoint address in the UNITED states as the address for the delivery. When the product arrives at our warehouse, you will receive a notification, and then you can create a package for sending in BiH, request additional services or combine multiple shipments.

List of stores

BoxPoint allows for the purchase of almost all american online store, including:

– Amazon

– eBay

– Carter's

– Target

– iHerb

– Walmart

– Old Navy

– GAP

If you're not sure if we support a specific store, please feel free to contact us.

If the store doesn't accept credit card/address

In case the store doesn't accept your card or does not allow the entry BoxPoint addresses, you can use our service Personnel Shopper. We'll do the shopping on your behalf, and you will only pay the total amount of the order and service mediation.

The Use Of Personal Shopper

If you found the product at the online store, but you don't want yourself to go through the process orders, just send us the link via the form for an order with a link. Enter basic information about the product (name, color, size, price), and we'll do the shopping for you.

The use of BoxPoint VIP

VIP users have access to advanced benefits such as faster processing of orders, free extra photo, special promotional offers and personal support. To join in BoxPoint VIP contact us via email or forms on the website.

Delivery time in the USA warehouse

The time needed to order it arrives in our warehouse in the UNITED states depends on the store and selected own delivery options. On average, delivery takes between 3 and 10 working days. After the reception, the shipment is scanned and appears on your BoxPoint account.

Taxes and local delivery in the UNITED states

Some stores in the UNITED states charge the state sales tax (sales tax), depending on the delivery address. Also, most stores charge local delivery within the UNITED states. These costs are usually included in the price of orders and should take them into account when establishing the total cost of the product.

BoxPoint – Personal address in the UNITED states

Where is it?

Your personal BoxPoint address is located in the federal state of Delaware, UNITED states. This address is automatically assigned during registration and is located in your user profile. Use during every online purchase as address for delivery orders.

How to use it when I go shopping?

During the ordering from the online shop, in the field of delivery enter your BoxPoint address. Be sure to specify your personal code (eg. BAXXXXXXX) how would the system recognize that the shipment belongs to your order. Without the code may be a delay in processing.

Independent shopping – yes or no?

Shopping you can make yourself using your card and BoxPoint address or through our Personal Shopper services. If the store doesn't accept your card or address, we strongly recommend the use of Personal Shopper options for a safe and fast shopping.

How to know that the shipment arrived?

When the shipment arrives at our warehouse in the UNITED states, it will be automatically scanned and displayed in the section "Storage NOW" in your user profile. You'll also get the e-mail notification with the basic data about the shipment.

BoxPoint – Forming and sending a shipment

Merger shipments

If you have any shipments in a warehouse, you can combine them into one package and reduce shipping cost. Option of the merger is available on your profile, and it is recommended when items are coming from different stores.

Reambalaža and optimization package

Our team can carry out reambalažu package to reduce the weight and size, which can further reduce the cost of delivery. Services will be charged according to current price list and available upon request.

Adding additional services (photo, background checks, division)

Before sending, you can order additional services: photographing the contents of the package, check the functionality, distribution packages to more smaller. All the services are ordering directly from the user profile, with clearly displayed prices.

When and how to form a shipment?

When all your shipments in the warehouse ready, by clicking on the button "Organize a shipment of" pokrećete the process of preparation for sending. We recommend you to form a shipment when all the orders that you want to connect already received and recorded.

Tracking shipments

After shipment to be sent from NOW, you'll get a tracking number (tracking number), which you can follow via my profile or the link that you will receive via e-mail. The Status of the shipments regularly updated until it arrives in BiH.

BoxPoint – Payment of the delivery

Payment method

Payment delivery is done online via credit card (Visa, MasterCard) or cash in the office while downloading. The user profile you can see all the information about the amounts, including the calculation of the costs and the balance on account.

When you pay?

The payment is carried out after forming the shipment and get final calculation on your order. Payment is a condition for shipment, except in cases when a pre-paid amount covered all the costs.

The cash payment in the office

Cash payment is possible in our office in Sarajevo while downloading shipment. Please to previously check the clock and prepare the exact amount, so that the process was faster.

If customs duties included in the price?

Customs duty is not included in the price of delivery. Customs duties are a special expense that charge the customs service of Bosnia and Herzegovina, and that the user pays directly or through our mediation, if agreed.

Balance and promo codes

On your user profile you can see the condition of your BoxPoint account (previous payments, refunds, promo loans). Promo codes allow obtaining discounts on certain services, and the entries in the formation of the shipment.

BoxPoint – Clearance

Customs limit and when arises the obligation

Customs limit for shipments from abroad is 300 KM (value of goods + shipping). If the total value of shipments for your name to cross this amount in the month, a duty of customs.

The process of customs and documentation

Process procedure includes the preparation of invoices and invoices, which BoxPoint can prepare in your name. Documents surrender customs service, which then determines the amount of the duties. Upon completion, the shipment shall be transmitted to the delivery.

Who bears the cost and how to pay?

The cost of the procedure are borne by the user. Payment is made directly to the Administration of indirect taxation or through the BoxPoint mediation if the user chooses the option to make customs clearance in his name (with additional fee).

What does the declaration?

The declaration means that on your user profile bring basic information about the shipment: the name of the product, value, number of orders. It's a required step that allows the system to properly keep records and to the shipment, if necessary, apply customs.

BoxPoint – Import and export

Prohibited items for import and export

Are there items prohibited for transportation airplane traffic, exports from the UNITED states or imports into the Bh. In this category include guns, ammunition, flammable liquids, narcotics, životiinje, herbs, explosives, etc.

Items with limitation

Some products require special permits or can be conditionally imported (eg. electronic devices with radio components, extras, food, toiletries). It is recommended that before order please check with BoxPoint the team the status of the products.

Lithium batteries, perfumes, food and the like

Lithium batteries can be sent only if they are integrated in the device. Perfumes and aerosoli moving with the speed limit. The food (especially kvarljiva) is subject to additional terms and we recommend that you avoid sending food products.

What if the shipment contains prohibited item?

If the shipment contains prohibited items, the same will be sent in BiH. You will be contacted for the purpose of alternative solutions (eg. the return shipment of the store or destruction). The costs of return or storage borne by the user.

BoxPoint – Recovery and reclamation

How to return your order?

If you want to return a product store in the UNITED states, shipment could be return from our warehouse, by service return. It is necessary to submit a return label (return label), or BoxPoint can carry out a refund on your behalf for an additional fee.

Who are the conditions and deadlines?

Stores in the UNITED states are usually given a deadline of 30 days for return of goods. Products must be nekorišteni and in the original packaging. Before any return, please contact the store and ask for instructions.

The procedure of reclamation and compensation

If the product arrives damaged or is not in accordance with your order, BoxPoint can provide photos and documents for complaint regarding. Buyer to independently contact the store for a refund. BoxPoint does not guarantee the success of reclamation.

Who bears the cost of the return?

The cost of return are borne by the buyer, except if the store carries the responsibility and deliver paid label. In case of return without the label, the cost of transport and processing in the UNITED states bears a user (minimum $25).

BoxPoint – Delivery within bosnia and herzegovina

Courier delivery – how it works?

Shipments that arrive can be delivered to your address through courier service. After the procedure, and payments, shipments automatically surrender courier. Status you can monitor the profile.

Prices and deadlines

The price of courier delivery within the BiH is 6,99 USD. Deadline for delivery after the procedure is 1-3 business days depending on location.

The possibility of personal takeover

Shipments can be downloaded in person at our office in Sarajevo. Prior to the arrival, check if the shipment is ready and set up appointment via the user support.

When the shipments are sent?

Shipments are shipped from the UNITED states once or twice a week. Inside Would be distributed as soon as they pass customs processing and are ready for delivery.

BoxPoint – Prices and calculations

Tariff: per kg, minimum weight, zaokruživanje

Standard delivery costs in the UNITED states and is 18 USD per kilogram. Minimum naplativa weight is 0.5 kg. The weight of any package is rounded to the nearest 0.1 kg working preciznijeg and more equitable measurement.

Additional services – price list

– Photos of the contents of the shipment (5 pictures): 5 USD
– Check the functionality: 10 USD
– Insurance: 3% of value (min. 5 USD, max. 50 USD)
– Split package: 10 USD per share
– The reception of the shipment at a private address in the UNITED states: 25 USD
– Declaration instead of the user: 10 USD
– The return shipment with the paid-label: 10 USD
– Refund without tags: 10 USD + transport (min. 25 USD)

Insurance

Insurance of the shipment is calculated on the rate of 3% on deklarisanu value. The minimum amount of insurance is 5 USD and a maximum of 50 USD per shipment. It is recommended for valuable shipments.

Cost calculator

On your profile available is a simple calculator which helps you to assess the total shipping cost including weight, additional services and insurance. The prices are expressed in USD, and the final price is calculated in the BAM at the foreign exchange rates.

How to know the total price?

The total price includes: transport from the UNITED states (in pounds), additional services, possibly security and customs, if the value exceeds the limit. A detailed calculation is shown before confirmation of the formation of the shipment.

BoxPoint – Security and guarantees

How to know that will the shipment arrive?

Every shipment is recorded on arrival in the warehouse and follow during the whole process of delivery. Access to statusima and documents allows you to follow every phase.

Delays and lost shipments

In case of delay, a notice will be published on the profile of the user. Lost shipments are extremely rare – if it happens, BoxPoint launches the procedure of searching and compensation.

How to report a problem?

The problems you're reporting directly via their profile or e-mail korisničkoj support. Please submit the number of shipments, a description of the problem and any documentation (eg. photos).

What BoxPoint guarantee?

BoxPoint it guarantees the security, transparency and fairness of the process of delivery. Although we're not responsible for the content of the order, we offer additional services review, photos, and insurance for added security.

BoxPoint – Legal and information section

General terms and conditions of usage

This document defines the rules of use of the BoxPoint platform, the responsibility of the user and the company, approved activities, a way of communicating and legal provisions. Conditions are required for all users and they accept the registration on the platform.

Privacy policy

BoxPoint protects your data in accordance with applicable laws. Information about the user is used solely for the purposes of delivery, payment and customer support. Data is not shared with third parties without consent.

Terms of use

Personal Shopper services includes the purchase in the name of the user. BoxPoint is not responsible for supplies, delays, errors, trade or the quality of the goods. The user is obliged to pay 50% in advance and the rest after confirm the order.

Limitations of liability

BoxPoint not bear any responsibility for loss or damage caused by irregular packing by the seller, illicit items, or incorrect information from users. Responsibility is limited to the value of the services and insurance if purchased.

BoxPoint – Contact

📍 Address: Zmaja od Bosne 45, Sarajevo
📞 Phone: +387 62 000 000
📧 Email: info@boxpoint.ba
⏰ Working hours: Monday – Friday 10:00 – 18:00

For all questions you can contact us via email, phone or social networks. We answer as soon as possible!